Privacy Policy

Last updated: March 10, 2026

Jer Repair ("we," "our," or "us") is committed to protecting the personal information of the individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Information We Collect

We collect personal information only when it is necessary for the purposes described in this policy. The types of information we may collect include:

  • Contact information: name, telephone number, email address, and service address provided through our contact form or when booking a service.
  • Service information: details about repair or maintenance work you request or we perform at your property.
  • Website usage data: standard log data collected automatically when you visit our site, including IP address, browser type, pages visited, and referral source. This data is used in aggregate form to understand how the site is used.
  • Cookies: small files placed on your device to support website functionality and basic analytics. See our Cookie Policy for details.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to inquiries you submit through our contact form
  • Schedule and manage service appointments
  • Prepare and deliver estimates and invoices
  • Communicate with you about your service requests
  • Improve the functionality and content of our website
  • Comply with applicable legal obligations

We do not use your personal information for unsolicited marketing communications without your consent.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share limited information in the following circumstances:

  • With service providers who assist in operating our website or conducting our business, bound by confidentiality obligations
  • When required by law or in response to valid legal process
  • To protect the rights, safety, or property of Jer Repair or others

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact inquiry records are generally retained for up to two years. Service records may be retained longer for warranty and business purposes.

5. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, use, disclosure, or destruction. Our website uses HTTPS encryption for data transmitted between your browser and our server. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for non-essential uses of your information
  • Request that we delete your information, subject to legal and business requirements

To exercise any of these rights, please contact us using the information below. We will respond to requests within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: