At Jer Repair, we are committed to providing quality workmanship and honest service. This policy describes how we handle situations where a client is dissatisfied with completed work.
Before any work begins, we provide a written estimate outlining the scope and cost. Our goal is for every client to be satisfied with the result. We conduct a walkthrough with the client at the end of each job to confirm the work meets their expectations before we consider it complete.
If you have a concern about the quality of work performed by Jer Repair, please contact us within 30 days of service completion. We ask that you describe the specific concern clearly — photographs are helpful but not required.
We will assess the concern within a reasonable timeframe and, if the issue is determined to be a result of our workmanship, we will:
Our workmanship guarantee does not apply in the following circumstances:
Refunds for completed services are assessed on a case-by-case basis. Because our services involve labour and materials applied to your property, full refunds for completed work are generally not available. Where a deficiency in workmanship is confirmed and cannot be corrected by a return visit, we will work with the client to determine an appropriate remedy.
For services that were cancelled before commencement, any deposit paid will be refunded in full unless materials were already purchased specifically for the job, in which case material costs may be deducted.
We prefer to resolve any concerns directly through open communication. If a dispute cannot be resolved informally, either party may pursue resolution through the BC Civil Resolution Tribunal or applicable provincial courts. This policy is governed by the laws of British Columbia.
To raise a concern, please contact us at [email protected] or call +1 807-982-7792. We take all feedback seriously and aim to respond within two business days.